SHIPPING POLICY

Shipping Fees and Delivery Time

Shipping Fees: Vary based on the location and the shipping provider.

Delivery Time: Specific delivery times are provided when placing the order and typically range from 3 to 5 days, depending on the locations of the seller and buyer.

In the event of any delays in delivery or issues related to warranty or maintenance services, our Customer Service team will attempt to contact and notify the recipient at least 24 hours in advance.

Responsibilities of the Shipping Provider for Transported Goods

The shipping service is responsible for the goods and any risks, such as loss or damage, that occur during the transportation process until the goods are delivered to the customer.

Customers are responsible for inspecting the goods upon receipt. If the goods are found to be damaged, scratched, broken, dented, or mismatched compared to the order, the customer must document the condition with the delivery staff and promptly notify us for resolution.

Once the customer has signed off on the delivery without noting any issues or concerns, the order will be considered accepted and completed. We will not be responsible for any subsequent claims regarding damages, scratches, breakage, dents, incorrect items, etc.

If the shipping service is designated by the customer or the goods are transported by friends or family on behalf of the customer, the customer will assume full responsibility for the goods and any associated risks, such as loss or damage, during transit. In this case, the customer will also bear the shipping costs and any related losses.

Allocation of Responsibilities for Merchants and Logistics Service Providers in Supplying Documentation During Goods Delivery

To facilitate the transportation process, https://arivn.com/ ensures that each package includes: A sales invoice and relevant documents proving the products are legally distributed by the company.

During transit, delivery personnel can present these documents to verify the origin and authenticity of the goods if required by competent authorities.

Customer Support

If you have any questions or concerns regarding our shipping policy or your order, please feel free to contact our Customer Service team at 0815313838. We are happy to assist you.

We hope our shipping policy provides a seamless and convenient online shopping experience for our valued customers.