PRIVACY POLICY
Currently, the issue of protecting transaction information, personal data, and sensitive business information is a very sensitive matter in society. Arivn.com highly values the information shared by customers and strictly adheres to privacy principles, considering them essential to our operations.
We outline the following absolute guarantees to ensure that our customers can be confident that we respect all privacy rights and principles regarding the protection of sensitive personal information provided to Arivn.com. Before accessing or submitting information, customers should read through these necessary privacy regulations to understand and avoid any unwanted issues in the future.
I. PRIVACY POLICY
1. Purpose and Scope of Information Collection
Arivn.com collects your personal information when you:
+ Register an account on our website.
+ Purchase products.
+ Participate in surveys, promotions, or other events organized by Arivn.com.
+ The personal information we collect may include: Full name, address, phone number, email; information about the products you have purchased, purchase history, and activities related to customer service.
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Scope of Information Usage
The personal information collected will only be used by Arivn.com internally within the company and for one or more of the following purposes:
+ Processing and managing your orders.
+ Providing customer support services.
+ Sending information about new products, promotions, and other updates that may interest you.
+ Enhancing your shopping experience and improving the quality of our services.
+ Conducting market analysis and research for the company’s business purposes.
3. Retention of Information
For personal information, Arivn.com will only delete this data if requested by the customer.
4. Commitment to Protecting Customer Personal Information:
Arivn.com is committed to ensuring the security of your information when you register personal details with us. Arivn.com guarantees that we will not sell, exchange, or share your personal information with third parties, except in the following cases:
+ With your consent.
+ When sharing information is necessary to provide services or process your orders (e.g., sharing with shipping companies, etc.).
+ When we are obligated to provide information as required by law or legal authorities.
5. Individuals or Organizations That May Have Access to Personal Information
Individuals or organizations who may have access to customers' personal information include the following:
MARKETING METAS GROUP CO., LTD
Partners who have signed contracts to perform part of the services provided by the company. These partners will receive information as agreed in the contract (which may include partial or full information depending on the contract terms) to assist users in utilizing the services offered by the company.
6. Address of the Entity Collecting and Managing Personal Information
METAS GROUP MARKETING CO., LTD
Address: Villa D19, Tran Van Lai Street, My Dinh 1 Ward, Nam Tu Liem District, Hanoi, Vietnam
Phone: 0815313838
Email: [email protected]
7. Methods and Tools for Users to Access and Edit Their Personal Data
Customers can exercise their right to edit or update their personal information by contacting us via email at [email protected] or by phone at 0815313838.
8. Customer Rights
Customers have the right to:
+ Request access to, edit, or delete their personal information.
+ Opt-out of receiving promotional and advertising information from Arivn.com.
+ File complaints if there are any violations regarding the protection of personal information.
9. Changes to Privacy Terms
Arivn.com may update the privacy policy when necessary. Any changes will be announced on our website or app. Customers should regularly check for updates to stay informed of any changes (if any).
10. Mechanism for Receiving and Resolving Complaints from Consumers Regarding Misuse of Personal Information
If consumers discover that their personal information on Arivn.com is being used for purposes other than those stated or outside the scope of use, they can file a complaint with Arivn.com through the following methods:
- Call the Hotline: 0815313838;
- Send a complaint email to: [email protected];
- Send a written complaint to: Villa D19, Tran Van Lai Street, My Dinh 1 Ward, Nam Tu Liem District, Hanoi, Vietnam.
Arivn.com will process complaints regarding the misuse of customers' personal information within three (3) business days from the date the complaint is received.
In all cases, Arivn.com emphasizes negotiation and reconciliation measures with customers to reach a consensus and find a solution to the complaint.
If both parties fail to reach an agreement through negotiation and reconciliation, either party has the right to bring the matter to the competent People’s Court for resolution according to the law.
Arivn.com understands that protecting your personal information is our responsibility. Therefore, if you have any questions, feedback, or concerns regarding our privacy policy or the misuse of personal information, please contact us through the hotline 0815313838 or email [email protected].