COMPLAINT RECEIVING AND RESOLUTION PROCEDURE

Article 1: Resolution Mechanism

All complaints from Customers will be resolved through negotiation. In the event that an agreement cannot be reached as desired, either party has the right to bring the matter before the competent state authority for resolution.

In the event of an incident caused by Arivn.com's fault, we will immediately apply necessary measures to ensure the customer's rights.

Article 2: Complaint Submission Methods

Customers can submit complaints for Arivn.com to address through the following methods:

* Method 1: Call our hotline at 0815313838

* Method 2: Send an email to: [email protected]

* Method 3: Visit the following address: Villa D19, Trần Văn Lai Street, Mỹ Đình 1 Ward, Nam Từ Liêm District, Hanoi City, Vietnam

Article 3: Implementation Process

Step 1: Submit a Complaint

Customers submit complaints regarding services or rights that have not been fully ensured to Arivn.com through the methods specified above.

Step 2: Receive and Handle Complaints

Arivn.com will receive the customer's complaints and proceed to verify the information.

Step 3: Respond to the Customer

Arivn.com will respond with the complaint resolution results to the customer within 03 working days from the completion of information verification and processing.

Arivn.com will make efforts to verify the information and resolve complaints promptly and efficiently to ensure the customer's rights. In cases that fall outside the scope and authority of Arivn.com, we will request the customer to bring the matter to the competent state authority for resolution according to the law.